How Can You Retain All Your Customers & Make Them Goodwill Ambassadors ?
You may like to see this short , interesting video above or if you would like to read the full article you may kindly scroll down and click on the link below.
Do you know that about 66% of customers switch companies due to poor service?
What is even more interesting is the fact that for every customer who bothers to complain, 26 other customers remain silent.
Research says that it takes 12 positive experiences to make up for one unresolved negative experience and you can well imagine how costly this could be!
So…How to eliminate mistakes to focus on your objective of making everyone associated with your organization into a goodwill ambassador?
Thanks for your kind attention.
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